Call recording & consent

Last updated October 14, 2026. Questions: hello@pickupwave.com.

Do you record calls?

Calls answered by a PickupWave receptionist, and conversations with Ava on our website, may be recorded and transcribed. Recordings and transcripts let the business review what was said and help us improve the receptionist.

AI disclosure

Our receptionists don’t pretend to be human. They say they’re an AI assistant when asked, and can say so at the start of every call.

Consent laws vary by state

Federal law and most states allow a call to be recorded with the consent of one party. A smaller group of states generally require the consent of all parties (often called “two-party consent”), including California, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania and Washington, with others such as Connecticut and Nevada having all-party rules for phone calls. Rules change and have exceptions, and a call between two states can be covered by the stricter one.

Because of that, our default is simple: the receptionist announces that the call may be recorded at the start of the call, so callers can choose to continue. You can adjust the wording with us during setup.

Sources for general reading: Reporters Committee for Freedom of the Press recording guide and Justia 50-state survey.

Your responsibility as a business

You’re responsible for complying with the laws that apply to your business and callers. This page is general information, not legal advice. If you work in a regulated field or aren’t sure what applies, please check with a lawyer.

Turning recording off or deleting recordings

Ask us at hello@pickupwave.com. We can adjust recording for your line and delete recordings and transcripts for your business on request.